JCakes

Reviews about JCakes

• 5 / 5

  By Venkat Subramanyam
  We used JCakes for an event this past weekend and couldn't be happier with the results. The vanilla cake with Oreo filling and buttercream frosting received universally positive reviews from our friends and family. Hope and the rest of the team were extremely accommodating when it came to our cake tasting and allowed us to even purchase our own cake topper. I would definitely go back to them for future events.
  March 05, 2017
• 5 / 5

  By D Brennan
  Just wanted to say a heartfelt “Thank You!” The Commissioner loved the cake you designed. We understand how difficult it sometimes may be to meet a customer’s expectations, especially with weird requests or difficult instructions, but you exceeded ours. The cake was delicious and exactly what we ordered.
  
  We were very pleased - great job! Thank you again.
  November 09, 2016
• 5 / 5

  By Edward Miller
  Great customer service. My wife and I got our cake here when they were still at their other location, but everyone was easy to work with. The cake tasting went well. My wife and I actually just had our topper for our one year anniversary a month ago, and it was still good (granted I did a good job of preserving it in the freezer)
  September 19, 2016
• 1 / 5

  By Manda C
  So I don't like to give bad reviews for ANY business, but we were so horribly disappointed and embarrassed. I saw the great reviews on many websites and saw all of their cool designs so decided why not give them a try for my husband's birthday cake. First thing, everyone I spoke to seemed very annoyed and acted as if my order was not as big as a priority as other people's. I'm sorry but if I'm spending $70 on a cake (which is a little ridiculous for a 10" cake to begin with) I want the customer service to be attentive and at least a little more respectful. I really felt like I was a big inconvenience to them and I thought maybe it was just busy or they were not having a good day when I ordered, but even when I picked it up nobody even said hi to me. It was just another money maker for them! Sadly for some businesses its all about the $$ and not the customer service. Second, we asked for a cake with fresh strawberry filling, this is the worst part of the whole experience. We cut the cake and we couldn't even see any strawberries. Nobody even realized it was a strawberry cake after cutting it. It was so minimal you couldn't even see or taste them..The most we got was maybe 1 strawberry that looked shaved and bits and pieces of stringy strawberry were put into it, it was disgusting. The pic of the cake on the site had big slices of strawberry in the cake, not even close to what we got, seems like false advertising to me. Third, we asked for a custom design with an image and the image was good, but on the cake it looked all bubbly and very rushed. I have gotten completely better cakes and service at my local bakeries who are at least personable with their customers. I like to give different businesses a chance and to try them out, but this was the worst that I've seen and tasted. I had just gotten married 2 months ago and the cake came with our wedding package from another baker and their service was superb and felt so family orientated compared to this place. I think they should stay strictly to wedding cakes if even that, yes they make cool looking cakes but it seems like that's the only thing they got going for them. I really wouldn't recommend them to anyone especially my friends that are getting married in the future. Don't let the pictures fool you on their website. There are a lot better places out there trust me, I never thought in my life that I would have to throw a cake out.
  June 26, 2016